Support That Understands Broadcasting
When your station is on air, reliability matters. Our support team works with broadcasters every day and understands the urgency behind streaming, playout and live operations.
Access Support PortalTechnical Assistance
From encoder setup and stream diagnostics to routing and infrastructure, our team provides structured troubleshooting designed to resolve issues quickly and professionally.
Account & Billing
Questions about your services, upgrades, renewals or invoicing can all be handled through the portal to ensure a clear and trackable response.
App & Website Support
Whether it’s metadata display, schedule integration or design updates, we support the full ecosystem — not just the stream.
Infrastructure Monitoring
Our systems are continuously monitored, but if you notice something unusual, the support portal ensures your request is routed to the right technical team immediately.
Why Use the Support Portal?
The portal ensures your enquiry is logged, prioritised and tracked. It allows us to gather the right information from the start and provide a faster, more accurate response.
- Structured ticket tracking
- Faster routing to the correct department
- Clear communication history
- Secure handling of account information